SHIPPING
Metal Merch Nation.com accepts orders 24/7/365. The shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Orders are processed in the order they are received known as the FIFO method (First In, First Out). Metal Merch Nation reserves the right to ship your order via the carrier or shipping method of our choice. We would change the shipment method if we deem it necessary to fulfill your order in a more efficient and expeditious manner.
Orders placed in normal "non-peak" periods are usually processed and shipped within 2-3 business days from the time the order is placed. The day an order ships does not count as a day in transit. Orders placed from Friday to Sunday during normal "non-peak" periods will be processed the following Monday and shipped within 2-3 days.
**Due to the high volume of orders during holiday "peak" season you may experience extended processing times up to 4 business days.**
In the U.S. USPS & UPS observes the following holidays for 2021:
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Friday, January 1 New Year’s Day (BOTH)
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Monday, January 18 Martin Luther King Jr. birthday (USPS ONLY)
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Monday, February 15 Presidents' Day (USPS ONLY)
- Monday, May 31 Memorial Day (BOTH)
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Monday, July 5 Independence Day observed (USPS ONLY)
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Monday, September 6 Labor Day (BOTH)
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Monday, October 11 Columbus Day (USPS ONLY)
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Thursday, November 11 Veterans Day (USPS ONLY)
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Thursday, November 25 Thanksgiving Day (BOTH)
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Saturday, December 25 Christmas Day (BOTH)
Lost or Stolen Packages
- If the package shows delivered to your address, but is missing you must contact us @ 323.762.5669 & report the lost to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.
- We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer.
SHIPPING METHODS
USPS
*Limited options are available depending on the destination| Service | Delivery Time |
|---|---|
| Express Shipping | 1-2 business days (Typically by end of day) |
| Priority Shipping | 2-3 days (Typically by end of day) |
| Standard Shipping | 4-9 business day |
UPS
| Service | Delivery Time |
|---|---|
| Next Day & 2 Day Air Shipping | 1-2 business days (Typically by end of day) |
| 3 Day Select Shipping | 2-3 days (Typically by end of day) |
| Ground Shipping | 4-9 business day |
SHIPPING DESTINATION & RATES
Metal Merch Nation frequently offers Free Standard shipping when the subtotal in your shopping cart is greater than or equal to $75.00, excluding tax and any other offers or price adjustments. When Free Standard shipping is offered, it is valid in all 48 contiguous U.S. states, but not valid in Alaska, Hawaii, and all other U.S. Territories including Guam, American Samoa, Puerto Rico and U.S. Virgin Islands. Terms are subject to change without notice.
Alaska, Hawaii
- Only standard delivery is available (5-13 business days).
- No express shipping or next day delivery is available.
- All packages are sent via United States Postal Services.
U.S. Territories
- Only standard delivery is available (5-13 business days).
- U.S. territories include: Guam, American Samoa, Puerto Rico and U.S. Virgin Islands.
Canada
- All rates are quoted in U.S. Dollars.
- Delivery is not available for Post Office boxes.
- Duties, taxes, and customs fees assessed by customs are the responsibility of the customer.
INTERNATIONAL SHIPPING
Duties & Taxes
Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office.
USPS’S local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.
Track Package
International orders can be shipped via both UPS & USPS. When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number. To track your package, simply enter your tracking number at the respective carrier's website (usps.com or ups.com).
Refuse Package
If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:
- Original and return shipping costs.
- Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.